FREQUENTLY ASKED QUESTIONS
We make every effort to provide our customers with products that look the same as the images displayed on our website. However please mindful that images/photographs have a difficult time showing exact colors and that the actual color of a product may vary slightly from what is shown in one of our website images. We work hard to update our website descriptions and images as soon as we aware of noticeable variations in our products that customers may find unacceptable.
Also, all the items’ descriptions will give you more ideas about specific product you are looking on our website. If you are not sure or any questions, please do not hesitate to contact us on info@shoppingoutlet.com.au
You can view past orders and download their invoices by heading to the ‘Orders’ page on your Shopping Outlet account.
Shopping Outlet aims to make your purchasing experience as easy as possible, however, we understand that some items are not always received as expected and need to be returned. Items purchased on the Shopping Outlet website may be returned for exchange or a refund case by case as per our warranty and refund policy.
For our full return, refund and exchange policy, please visit our warranty and refund page.
We’re always updating our site with the latest arrivals; we may not restock a particular item once sold out. Be sure to keep an eye on our New Arrivals in case anything catches your eye! Please do not hesitate to contact our friendly sales team at info@shoppingoutlet.com.au who will happily help you look for an alternative product that will look right just right in your home.
We try our best to deliver the products to Australia wide. However, there are still a few postcodes that are undeliverables for some products. An extra shipping fee will be charged for some products if the order can be delivered. Those orders with no shipment service will be cancelled and refunded automatically with email notification. Kindly contact your account manager at info@shoppingoutlet.com.au for more information if you need the item to be delivered to the remote areas to ensure your order to be processed successfully.
